EDI Support Analyst

Position Overview:

As an EDI Support Analyst, you’ll be responsible for monitoring and triaging the carrier error report ticket box queue and creating processes to effectively evaluate every error report.

Key Responsibilities:

• Triage the carrier error report to appropriate team members.

• Assist in resolving carrier report errors.

• Assist in resolving issue tickets.

• Assist in processing partner carrier renewals and adding new groups to partner carrier feeds.

• Communicates with carriers and clients regarding day-to-day EDI transactions.

• Monitors, reports and tracks error trends to manage resolution initiatives.

• Ability to learn Excel and database tools such MS Access.

• Communicates changes to other departments.

• Assists with projects including group and vendor implementations and data projects.

• Performs other duties as assigned.

Preferred Qualifications:

•  High school education or equivalent. Experience and education may be substituted for one another.

• 1-year minimum experience with Health Insurance EDI.

• Considerable experience in Microsoft Office programs including Excel and Access.

• Willingness to learn HIPAA EDI transactions and other file formats.

• Willingness to learn relational database functions.

• Skill in critical thinking, problem analysis, and process documentation.

• Skill in strong interpersonal and written communication.

• Ability to analyze detailed information and follow written direction.

• Ability to multi-task and meet deadlines.

• Ability to maintain regular attendance.

• Ability to maintain confidentiality of material and information.

• Ability to maintain professional appearance and demeanor.

• Ability to work as a member of a team and with other departments.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice

Soluta, Boon-Chapman, Prime Dx is an equal opportunity employer committed to diversity and inclusion. We encourage qualified individuals from all backgrounds to apply.

DISCLAIMER

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.